Developing an AI-Powered System for Extracting Ooredoo Customer Data from ID Cards

Case Study: Developing an AI-Powered System for Extracting Ooredoo Customer Data from ID Cards

Background:

Ooredoo Mobile Company aims to enhance customer experience by speeding up administrative processes and reducing the time required to serve customers. Previously, extracting customer data from ID cards was done manually, which was time-consuming and prone to human errors.

The Challenge:

The primary challenge was to automate the data extraction process with high accuracy and efficiency, while maintaining data security and privacy.

The Innovative Solution:

In response to this challenge, we developed a system leveraging OCR (Optical Character Recognition) technology, powered by artificial intelligence and machine vision, to extract customer data directly from ID cards.

System Features:

Fast and Accurate Data Extraction:
The system utilizes advanced algorithms to analyze images and extract text with an accuracy exceeding 90%, minimizing errors and improving process efficiency.
Automated Workflow:
Customer ID data is captured and converted into digital text within seconds, significantly reducing the service time.
Seamless Integration:
The system integrates smoothly with the company’s database and other administrative systems, facilitating data entry and management.
Enhanced Customer Experience:
By speeding up the service process, the system delivers a smoother and more efficient customer experience, boosting satisfaction and loyalty.

Results:

Improved Efficiency: The time required to extract customer data decreased significantly compared to manual methods.
Error Reduction: The high accuracy of the system dramatically reduced errors in data entry.
Increased Customer Satisfaction: Faster service times positively impacted customer interactions with the company.
Reduced Operational Costs: Automation minimized the need for manual effort, saving time and resources.

Conclusion:

The AI-powered system for ID data extraction using OCR technology has proven its effectiveness in enhancing Ooredoo's operational processes. This initiative showcases the value of modern technology in streamlining operations and delivering superior customer service. It represents a significant step towards full digital transformation and improved operational efficiency for the company.

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